I think it is important to me to present in great detail what is going to be done to my car.when I bring it in. I like detailed descriptions, explanations, and expectations. Mike and Dave are so great about explaining what is going to be done and answering all of my "crazy" questions. Great customer service! I can speak from experience that Al goes out of his way to make sure that he did the very best he could with each and every customer. It shows in the lay out of the place, the work that is done, and the staff that he hires. People pay for trust.