I was in a difficult spot with my car, major break down and a lot of repairs needed to be done. brought it to a large local dealership & was treated poorly. I made the decision to call Al Huss's and have them do the work instead, describing that I wanted to be involved & updated. the customer service was great which is what I was hoping for. still a tough bullet to bite with such large repairs but I don't think it was any more costly than if I were to have gotten it fixed at the dealership. overall, I would recommend for large repairs.